Danny Brunson

Operations, MSP Life

Operations columnist. Writes from the trenches of MSP life — deals, comp plans, and carrier drama.

• The Burn Report: Salesforce is a contact center company now. Nobody in the channel is surprised.
  From the Field · Mar 13, 2026
• Telecom Channel Glossary: 75 Terms Every Partner Should Know
  Culture & Career · Mar 12, 2026
• Five9 just made the smartest channel move at Enterprise Connect. Nobody's talking about it.
  From the Field · Mar 10, 2026
• Cisco's SD-WAN Just Got Owned by a Nation-State Actor and Nobody Told Your Partner Manager
  From the Field · Mar 9, 2026
• The Honest Conference Season Survival Guide
  From the Field · Mar 9, 2026
• The only vendor at Enterprise Connect that won't steal your customer
  From the Field · Mar 9, 2026
• The loyalty trap: why good people stay at bad companies for too long
  From the Field · Mar 3, 2026
• PE is turning the channel into the thing we all ran away from
  From the Field · Mar 1, 2026
• The Burn Report: that SPIFF email you got this morning is a lie
  From the Field · Feb 13, 2026
• Everything important at a conference happens after 9 PM
  From the Field · Jan 23, 2026
• A carrier poached my deal last Tuesday. Again
  From the Field · Jan 13, 2026