Latest
Salesforce just launched a contact center. Every CCaaS partner should be nervous.
Agentforce for Contact Center is a CRM-native CCaaS solution that eliminates the integration argument every channel partner has been selling for years.
The channel spent a decade selling deflection. That era just ended.
Amazon Connect said deflection is the wrong goal. The industry is shifting from call avoidance to AI accountability. Here's what that means for partners.
Five9 just made the smartest channel move at Enterprise Connect
While everyone's watching Salesforce and Zoom, Five9 quietly launched the most partner-friendly platform play in the CCaaS market.
RingCentral is putting OpenAI inside your phone calls
AIR Pro embeds frontier AI models directly into live voice interactions. The retention play is real, and the UCaaS/CCaaS line just got blurrier.
AT&T just committed $250 billion to rebuilding America's network
This is getting covered as an infrastructure story. It's not. It's an AI positioning play wrapped in a capex announcement.
Zoom stopped being a meeting tool yesterday
AI Companion 3.0, no-code custom agents, enterprise AI APIs, and a CX platform growing at double digits.
10% Growth Sounds Healthy. Half the MSP Industry Is About to Find Out It's Not.
Omdia's 2026 MSP forecast hides a brutal split. Some MSPs are growing 20-30%. Others are treading water. The gap is getting wider.
Why we started ChannelPulse →
View all articles →