Latest
Salesforce just launched a contact center. Every CCaaS partner should be nervous.
Agentforce for Contact Center is a CRM-native CCaaS solution that eliminates the integration argument every channel partner has been selling for years.
Anthropic just joined the channel. $100 million says they're not leaving.
Anthropic launched a $100M-seeded channel partner program at its inaugural Partner Summit. Most channel orgs aren't built for what comes next.
Half of Every AI Deal You're Working Is Stuck at the Pilot. Here's How to Be the Rep Who Closes It.
Dialpad just named the real reason AI deals stall — not technology, but execution. Their new Agent Studio tools give channel reps a concrete ROI demonstration path that turns pilots into closed contracts.
Enterprise Connect is over. Here's what they didn't put on stage.
Four days of AI keynotes just wrapped in Las Vegas. New data says most of us are walking into a tighter job market than last year. Both things are true.
Microsoft's $99 bundle just changed your renewal conversation
M365 E7 launches May 1 at $99/user. Here's what every Microsoft reseller needs to do before the conversation shifts to your customer.
The Profitable MSP Plays a Different Game. Here's the Data.
New Service Leadership data reveals that the most profitable MSPs pay less, churn more staff, and still outperform — because they've built systems that don't depend on retaining any single person.
When 85% of Telecom Deals Include IT Services, Pure-Play Telecom Is a Sunset Business
Omdia's 2026 telco GTM predictions are blunt: carriers are building IT into their channel DNA, M&A activity is about to accelerate past 100 deals, and partners who haven't converged are running out of runway.
Why we started ChannelPulse →
View all articles →