Latest
Salesforce just launched a contact center. Every CCaaS partner should be nervous.
Agentforce for Contact Center is a CRM-native CCaaS solution that eliminates the integration argument every channel partner has been selling for years.
Mitel just made the strongest case for on-premises in years. I didn't see that coming.
Mitel Edge delivers a modern hybrid architecture for regulated enterprises. For partners with legacy Mitel accounts, this changes the conversation.
The channel spent a decade selling deflection. That era just ended at Enterprise Connect.
Amazon Connect said deflection is the wrong goal. The industry is shifting from call avoidance to AI accountability. Here's what that means for partners.
AT&T just committed $250 billion to rebuilding America's network. Here's what it actually means for partners.
AT&T's $250 billion infrastructure commitment isn't just a capex play. It's an AI positioning move that changes the partner conversation.
Five9 just made the smartest channel move at Enterprise Connect. Nobody's talking about it.
The Fusion partner program expansion and AI Agent Connect API are Five9's answer to Salesforce, and they're more defensible than they look.
10% Growth Sounds Healthy. Half the MSP Industry Is About to Find Out It Isn't.
New Omdia data confirms the MSP market will grow 10% in 2026 — but that headline number masks a widening split between providers building next-gen capabilities and those stuck on commoditized 2019-era services. Jaxon Navarro breaks down which half you're in and what it costs you to stay there.
RingCentral is putting OpenAI inside your phone calls. Here's why that's a bigger deal than it sounds.
AIR Pro embeds frontier AI models directly into live voice interactions. The architecture decision behind it may matter more than the AI itself.
Why we started ChannelPulse →
View all articles →