Platforms, integrations, and the technology stack powering the modern channel.
Tech & Tools · Cole Hartley · Mar 12, 2026
Best TSDs for MSPs in 2026
Choosing a TSD as an MSP is different from choosing one as an agent. Here are the top TSDs for managed service providers and what each does best.
Tech & Tools · Cole Hartley · Mar 12, 2026
Microsoft's $99 bundle just changed your renewal conversation
M365 E7 launches May 1 at $99/user. Here's what every Microsoft reseller needs to do before the conversation shifts to your customer.
Tech & Tools · Cole Hartley · Mar 10, 2026
RingCentral is putting OpenAI inside your phone calls. Here's why that's a bigger deal than it sounds.
AIR Pro embeds frontier AI models directly into live voice interactions. The architecture decision behind it may matter more than the AI itself.
Tech & Tools · Cole Hartley · Mar 10, 2026
Zoom stopped being a meeting tool yesterday. UCaaS partners need to catch up.
Zoom's Enterprise Connect 2026 announcements mark a full platform shift. AI Companion 3.0, CX growth, enterprise APIs — here's what UCaaS partners need to do now.
Tech & Tools · Cole Hartley · Mar 8, 2026
Forcepoint Rebuilt Its Partner Program Around AI Data Security
Forcepoint's AI-native Data Security Cloud with the ARIA policy assistant, plus a redesigned three-tier partner program with no-minimum deal registration.
Tech & Tools · Cole Hartley · Feb 27, 2026
I tested AI in every major PSA and RMM. Most of it is marketing
ConnectWise, Kaseya, N-able, Datto, and Syncro all say AI. Here's what actually works when you turn it on.
Tech & Tools · Cole Hartley · Feb 23, 2026
Palo Alto wants you all-in on their platform. Here's the math
Palo Alto revamped their partner program around platformization. Platform deals are larger, but the investment to get there is steep.
Tech & Tools · Cole Hartley · Feb 12, 2026
Kaseya 365 vs. ConnectWise vs. Pax8: the MSP platform wars get personal
I tested all three. Kaseya wins on price. ConnectWise wins on depth. Pax8 wins on flexibility.
Tech & Tools · Cole Hartley · Feb 9, 2026
AI copilots are coming for your CRM. And maybe your job
Microsoft Copilot auto-updates CRM. Salesforce Einstein drafts emails. A wave of startups is replacing entire SDR teams.
Tech & Tools · Cole Hartley · Jan 15, 2026
Security overtakes hardware as the #1 channel category
For the first time in CRN's Annual Report Card, security beat hardware. If you're selling networking without a security wrapper, you're leaving money on the table.
Tech & Tools · Cole Hartley · Jan 12, 2026
ConnectWise, Kaseya, and N-able all say 'open ecosystem.' None of them mean the same thing
At MSP Summit, all three MSP platforms claimed to be open. Here's what they actually mean.
