Carrier strategy, infrastructure investment, and the industry landscape.
Industry & Carriers · Claire Bennett · Mar 13, 2026
400 MSPs just told us which vendors they actually trust. The results should worry half the industry.
ChannelPro's 2026 Brand Preference Guide surveyed 400 MSPs across six in-person conferences. Pax8 won partner programs. Microsoft won reliability. And the gap between the top 10 and everyone else is a canyon.
Industry & Carriers · Grace Tanaka · Mar 13, 2026
The Lumen you sold is gone. Here's what channel partners need to do about it.
Lumen's $5.75B sale of Quantum Fiber to AT&T closed February 2. The company that remains is smaller, cleaner, and entirely enterprise-focused. Channel partners who built books on Lumen's residential and legacy products need a plan.
Industry & Carriers · Grace Tanaka · Mar 12, 2026
Carrier Partner Programs Explained: What You Need to Know
How carrier partner programs work, what tiers mean, and what to look for when evaluating AT&T, Lumen, Comcast, and T-Mobile channel programs.
Industry & Carriers · Mike Callahan · Mar 11, 2026
Mitel just made the strongest case for on-premises in years. I didn't see that coming.
Mitel Edge delivers a modern hybrid architecture for regulated enterprises. For partners with legacy Mitel accounts, this changes the conversation.
Industry & Carriers · Claire Bennett · Mar 10, 2026
Salesforce just launched a contact center. Every CCaaS partner should be nervous.
Agentforce for Contact Center is a CRM-native CCaaS solution that eliminates the integration argument every channel partner has been selling for years.
Industry & Carriers · Grace Tanaka · Mar 8, 2026
AT&T Bought Lumen's Fiber Customers and Reorganized Around Them
AT&T closed the Lumen Mass Markets fiber deal, is restructuring into three segments, and the convergence math will reshape partner comp plans.
Industry & Carriers · Claire Bennett · Mar 4, 2026
Verizon and T-Mobile both replaced their CEOs. The channel shrugged
Simultaneous CEO changes at two of the Big Three carriers. The channel barely flinched. That tells you everything.
Industry & Carriers · Mike Callahan · Mar 2, 2026
Lumen bet $8.5 billion on becoming the AI network. It might actually work
Five years ago I would've bet against Lumen. Then Kate Johnson showed up and started rewriting the story.
Industry & Carriers · Mike Callahan · Feb 26, 2026
T-Mobile wants 50% more channel revenue. I've seen this movie before
When T-Mobile announced a 50% channel revenue target, every agent perked up. Not so fast.
Industry & Carriers · Claire Bennett · Feb 23, 2026
Deloitte says telecoms must become platforms or die. They're probably right
Deloitte's 2026 Telecommunications Outlook reads like a eulogy for the traditional carrier model.
Industry & Carriers · Mike Callahan · Feb 6, 2026
Every carrier changes their comp plan in February. That's not a coincidence
They wait until you're too deep in Q1 to walk away. Then they change the math.
Industry & Carriers · Mike Callahan · Feb 5, 2026
Your phone system and your contact center are merging. Get used to it
The line between UC and contact center is gone. Partners still selling them separately are losing deals.
Industry & Carriers · Mike Callahan · Feb 2, 2026
The PE roll-up machine: why every MSP owner got a call in 2025
Deal volume over $100M grew 11%. PE firms raised dedicated funds for tech services.
Industry & Carriers · Mike Callahan · Jan 22, 2026
Data sovereignty is about to reshape every cloud deal you sell
Every enterprise customer is asking where their data lives. If you can't answer the residency question, you're losing the deal.
