ChannelPulse is on the ground at Enterprise Connect 2026. Our team is covering the announcements, vendor plays, and hallway conversations that matter to the channel — with the analysis you won't get from the press releases.
Industry & Carriers · Claire Bennett · Mar 10, 2026
Salesforce just launched a contact center. Every CCaaS partner should be nervous.
Agentforce for Contact Center is a CRM-native CCaaS solution that eliminates the integration argument every channel partner has been selling for years.
Tech & Tools · Cole Hartley · Mar 10, 2026
RingCentral is putting OpenAI inside your phone calls. Here's why that's a bigger deal than it sounds.
AIR Pro embeds frontier AI models directly into live voice interactions. The architecture decision behind it may matter more than the AI itself.
From the Field · Danny Brunson · Mar 10, 2026
Five9 just made the smartest channel move at Enterprise Connect. Nobody's talking about it.
The Fusion partner program expansion and AI Agent Connect API are Five9's answer to Salesforce, and they're more defensible than they look.
Strategy & Disruption · Jaxon Navarro · Mar 10, 2026
The channel spent a decade selling deflection. That era just ended at Enterprise Connect.
Amazon Connect said deflection is the wrong goal. The industry is shifting from call avoidance to AI accountability. Here's what that means for partners.
Tech & Tools · Cole Hartley · Mar 10, 2026
Zoom stopped being a meeting tool yesterday. UCaaS partners need to catch up.
Zoom's Enterprise Connect 2026 announcements mark a full platform shift. AI Companion 3.0, CX growth, enterprise APIs — here's what UCaaS partners need to do now.
Industry & Carriers · Mike Callahan · Mar 11, 2026
Mitel just made the strongest case for on-premises in years. I didn't see that coming.
Mitel Edge delivers a modern hybrid architecture for regulated enterprises. For partners with legacy Mitel accounts, this changes the conversation.
From the Field · Danny Brunson · Mar 9, 2026
The only vendor at Enterprise Connect that won't steal your customer
Every vendor at Enterprise Connect claims channel-first. Wildix is the only one that actually means channel-only. Here's what zero direct sales looks like in practice.
Strategy & Disruption · Jaxon Navarro · Mar 9, 2026
The agentic AI race has an accountability problem
Every major vendor at Enterprise Connect Day 1 shipped agentic AI features. The question nobody on stage answered: are enterprise buyers ready? And who picks up the implementation gap?
Strategy & Disruption · Claire Bennett · Mar 9, 2026
Zoom just declared war on Microsoft 365
AI Companion 3.0, AI Services APIs, and AI-native Docs, Sheets, and Slides. Zoom is no longer a video company.
From the Field · Danny Brunson · Mar 9, 2026
The Honest Conference Season Survival Guide
Three conferences in five weeks. Your liver, your expense report, and your marriage are all about to be tested. A field guide.
Tech & GTM · Cole Hartley · Mar 12, 2026
Half of Every AI Deal You're Working Is Stuck at the Pilot. Here's How to Be the Rep Who Closes It.
Dialpad just named the real reason AI deals stall — not technology, but execution. Their new Agent Studio tools give channel reps a concrete ROI demonstration path that turns pilots into closed contracts.
Culture & Careers · Emma Cross · Mar 12, 2026
Enterprise Connect is over. Here's what they didn't put on stage.
Four days of AI keynotes just wrapped in Las Vegas. New data says most of us are walking into a tighter job market than last year. Both things are true.
From the Field · Danny Brunson · Mar 13, 2026
The Burn Report: Salesforce is a contact center company now. Nobody in the channel is surprised.
Salesforce launched Agentforce Contact Center at Enterprise Connect and called it an 'iPhone moment.' The CCaaS partners who built their businesses on Salesforce integrations had a different name for it. Danny collected a few of them.
Coverage updates daily through March 13.
